2. Privacy Policy

Last updated: October 16, 2026

This Privacy Policy describes how Vondela collects, uses, discloses, and otherwise processes personal information when customers visit our store, purchase products, contact customer support, or otherwise interact with our services.

Information We Collect

Depending on the customer's interaction with our store, we may collect:

• Name
• Email address
• Telephone number when provided
• Billing address
• Shipping address
• Order and transaction information
• Payment-related information
• Customer service communications
• IP address
• Browser and device information
• Website activity
• Cookie and similar technology information

Payment information may be processed directly by third-party payment providers rather than stored directly by Vondela.

How We Use Information

We may use personal information to:

• Process and fulfill orders
• Process payments and refunds
• Arrange shipping and delivery
• Provide tracking information
• Communicate about orders
• Provide customer support
• Detect and prevent fraud
• Protect our website and customers
• Improve our products and services
• Analyze website performance
• Measure advertising performance
• Provide marketing communications where permitted
• Meet legal and regulatory obligations

Sharing Information

Information may be shared as reasonably necessary with service providers including:

• Shopify
• Payment processors
• Fulfillment partners
• Shipping carriers
• Customer service providers
• Fraud-prevention providers
• Analytics services
• Advertising and marketing platforms

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for:

• Essential website functionality
• Remembering preferences
• Analytics
• Security
• Fraud prevention
• Advertising and marketing measurement

Data Retention

Personal information is retained for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Customer Privacy Rights

Depending on applicable law, customers may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain copies of certain information
• Object to or restrict certain processing
• Withdraw consent where processing depends on consent

Requests may be submitted to vondelashop@use.startmail.com.

Security

We use reasonable administrative and technical measures intended to protect customer information. No electronic storage or transmission method can be guaranteed completely secure.

Contact

Vondela
Email: vondelashop@use.startmail.com