1. Return and Refund Policy

Last updated: October 16, 2026

Thank you for shopping with Vondela. This Return and Refund Policy explains the conditions applicable to returns, exchanges, refunds, damaged products, and order cancellations.

30-Day Returns

Customers may request a return within 30 days of delivery.

To qualify for a return:

• The item must be unworn, unused, and in its original condition.
• The item must not have been washed, altered, stained, damaged, or otherwise modified.
• Original tags and packaging should be included where applicable.
• Proof of purchase and the original order number must be provided.
• Customers must contact us before returning an item and follow the return instructions provided.

Items returned without prior authorization may not be accepted.

Size and Fit

Customers are responsible for selecting the appropriate size before ordering. We recommend reviewing the size information available on the product page before completing a purchase.

If a customer orders the wrong size, a return may still be accepted within the 30-day return period provided the hoodie remains unworn, unused, unwashed, and otherwise eligible for return.

Return shipping costs for size-related or preference-based returns are the customer's responsibility unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If a hoodie arrives damaged, defective, or materially different from what was ordered, contact vondelashop@use.startmail.com within 7 days of delivery.

Include:

• Order number
• Date of purchase
• Full name used for the order
• Description of the problem
• Clear photographs showing the issue

If the claim is approved, Vondela will provide an appropriate replacement, refund, or other remedy at no additional cost, subject to applicable law.

Non-Returnable Items

We cannot accept returns of:

• Items showing signs of wear or use
• Washed items
• Altered or modified items
• Items damaged after delivery
• Gift cards
• Final-sale items where legally permitted

Nothing in this policy limits mandatory consumer rights.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns unless otherwise stated or required by law.

If the return results from a verified Vondela fulfillment error, defective product, or incorrect product, we will provide an appropriate remedy.

Do not send products back to the original shipping address without first receiving return instructions.

Refunds

Eligible returns are inspected after receipt.

If approved, the refund will be issued to the original payment method.

Banks and payment providers may require additional business days to post the refund after Vondela has issued it.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Order Cancellations

Orders may enter fulfillment shortly after being placed.

Contact us immediately if you need to request cancellation. We cannot guarantee cancellation after fulfillment has begun or the order has shipped.

Contact

Vondela
Email: vondelashop@use.startmail.com