4. Shipping Policy

Last updated: October 16, 2026

This Shipping Policy applies to orders placed with Vondela.

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing time is separate from shipping/transit time.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Estimated Shipping Times

Typical estimated transit times after processing are:

• United States: 5–10 business days
• Canada: 7–12 business days
• United Kingdom: 5–10 business days
• Europe: 6–12 business days
• Australia and New Zealand: 7–12 business days
• Other international destinations: 8–15 business days

These timeframes are estimates and not guaranteed delivery dates.

Carrier disruptions, weather, customs processing, holidays, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.

Tracking Information

When tracking is available, the tracking number and tracking link are automatically sent to the email address provided at checkout once the order ships.

Customers are responsible for monitoring their shipment through the tracking link provided.

Our customer service team does not manually monitor or track packages on behalf of customers when current tracking information is already available through the carrier.

Shipping Support

Before contacting customer support regarding an order's location, customers should review the tracking information provided in their shipping confirmation email.

If assistance is required, provide:

• Order number
• Date of purchase
• Full name used for the order
• Email address associated with the order
• Description of the issue

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an address error is discovered, contact us immediately. We cannot guarantee that shipping information can be changed after fulfillment begins.

Additional shipping or replacement costs resulting from incorrect customer-provided information may be the customer's responsibility where permitted by law.

Delayed or Lost Shipments

Carrier delays do not automatically qualify an order for a refund.

If tracking indicates that a shipment may have been lost in transit, contact us with the order information so the situation can be reviewed.

Packages Marked Delivered

If tracking indicates that an order was delivered but it cannot be located, customers should first:

• Check the delivery location
• Check with household members
• Check with neighbors where appropriate
• Contact the carrier

If the package remains missing, contact us with the order number and tracking information.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless expressly included at checkout, customers are responsible for charges imposed by their local authorities.

Contact

Vondela
Email: vondelashop@use.startmail.com